Terms of Service

1. Acceptance of Terms

By accessing or using Smole ("Service"), operated at smole.tech, you agree to be bound by these Terms of Service, our Privacy Policy, and our Refund Policy (collectively, the "Terms"). If you do not agree, do not use the Service.

2. Description of Service

Smole is a document processing and structured data extraction platform. Users upload documents (PDF, DOCX, HTML, images, and other supported formats), which are converted to markdown and then have structured data extracted via large language models (LLMs) according to user-defined JSON schemas.

3. Account Registration

You must create an account to use protected features of the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate, current, and complete information and to notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Upload documents containing malware, viruses, or any harmful code.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Resell, redistribute, or sublicense access to the Service without prior written consent.
• Abuse API rate limits or attempt to circumvent usage restrictions.

5. Intellectual Property

All content, trademarks, and technology comprising the Service are the property of Smole or its licensors. You retain ownership of documents you upload and data extracted from them. By using the Service, you grant us a limited, non-exclusive license to process your documents solely for the purpose of providing the Service to you.

6. API Keys

API keys issued to you are confidential. You are responsible for all usage incurred through your API keys. Compromised keys should be revoked immediately via your account settings.

7. Billing & Payments

Paid plans are billed in advance on a recurring basis. All prices are displayed in EUR. Payments are processed by Paddle, which acts as the Merchant of Record for all transactions. By subscribing to a paid plan, you authorize Paddle to charge your payment method on each billing cycle. All purchases are subject to Paddle's Buyer Terms. Failure to pay may result in suspension or termination of your account.

8. Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, Smole shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Extraction results are generated by large language models and may contain errors. You are responsible for verifying the accuracy of any extracted data before relying on it.

9. Termination

We may suspend or terminate your access to the Service at any time for conduct that violates these Terms or is harmful to the Service, other users, or third parties. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a notice on the Service. Continued use after changes constitutes acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and the applicable national laws of the jurisdiction in which Smole operates, without regard to conflict-of-law provisions.

12. Information We Collect

We collect the following categories of information:

• Account information: name, email address, and authentication data provided through our identity provider (Clerk).
• Uploaded documents: files you submit for processing. These are stored temporarily in Google Cloud Storage for the duration of processing.
• Usage data: API call logs, token consumption, extraction history, and general usage patterns.
• Payment information: billing details are processed by our third-party payment provider. We do not store full payment card numbers.

13. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process your documents and deliver extraction results.
• To manage your account and billing.
• To communicate service updates, security alerts, and support messages.
• To detect and prevent fraud, abuse, and security threats.

14. Data Retention & Deletion

Uploaded documents are retained only for the duration required to complete processing and are deleted automatically thereafter. Extraction results and usage history are retained in your account until you delete them or terminate your account. You may request deletion of all your data by contacting us.

15. Third-Party Services

We use third-party services to operate the platform, including but not limited to:

• Paddle for payment processing and billing (Merchant of Record).
• Clerk for authentication and identity management.
• Google Cloud Platform for document storage and infrastructure.
• OpenRouter / LLM providers for AI-powered data extraction. Document content is sent to these providers for processing.

Each third-party service operates under its own privacy policy. We select providers that maintain appropriate data protection standards.

16. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking or advertising cookies.

17. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at the address below.

18. Refunds

All payments are processed by Paddle as the Merchant of Record. Refunds are handled by Paddle and provided at Paddle's sole discretion on a case-by-case basis. Paddle may refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behaviour.

19. Consumer Right to Cancel

If you are a consumer, you have the right to cancel your subscription within 14 days of your initial purchase without giving any reason. To exercise this right, contact us before the 14-day period expires. If you cancel within this period, you will be reimbursed all payments received, without undue delay and no later than 14 days after we are informed of your decision. The reimbursement will use the same payment method as the original transaction.

This right of cancellation does not apply to digital content that you have already started to download or otherwise acquire, or to subscription periods you have already benefited from.

20. Subscriptions

Paid subscriptions automatically renew until cancelled. There are no refunds on unused subscription periods. If you wish to cancel, please do so at least 48 hours before the end of your current billing period. Your cancellation will take effect at the next payment date.

21. How to Request a Refund

To request a refund, contact us at support@smole.tech with your account email and order details. Refund requests are subject to Paddle's Buyer Terms.

22. Contact

For questions about these Terms, Privacy Policy, or Refund Policy, contact us at support@smole.tech.